Returns

Returns

If you are not satisfied with any product that you purchased through an eCommerce Site, you may return it or refund it subject to the following conditions: In order to request a return or refund, you must contact our customer service department by following the instructions on the eCommerce Site. Some eCommerce Sites may also let you request a return or exchange through your Account or through other functionality. For this site use the contact us page or email pat@ecomade.com

In your return request, you must indicate the specific product with which you are not satisfied, and include your order number, name, and contact information, as well as the reason for your return or exchange request and the new product with which you would like to replace the returned product if you are requesting an exchange. If we accept your return or exchange request, you must initiate the return (if applicable) of the applicable product within 30 days from the date of original shipment. Products returned after the 30-day return period your request will be subject to resubmission for approval.

In order to initiate the return of a product, you will need to use a return label purchased by yourself. Once you repackage the product that you are returning, securely affix the return label to you to your package, and drop off your package at a local post office or courier office, your return or exchange will begin to be processed as soon as we have confirmed receipt of your return. We may not reimburse you for any shipping and handling fees that you incurred in returning any such product.

Promptly within receipt of a returned product, a credit will be issued back to the original method of payment if you selected a refund, or the new products that you requested will be shipped to you if you requested an exchange.

Refunds

Some eCommerce Sites sell products for which we do not allow a return, but do allow a refund; meaning all or a portion of the purchase price is returned to you without you providing the item back to us. This may be indicated on the applicable eCommerce Site or may be communicated by our customer service. Typically, products eligible for returns are not eligible for refunds. We reserve the right to only issue a refund, or require a return, in our sole discretion regardless of what an eCommerce Site may indicate. Refunds will not be issued for products that have not been purchased directly through the Site.

Time Requirements

For refund eligible products, you have 30 days from the date of shipment to contact us for a full refund of the purchase price (not including shipping and handling fees). Following such 30-day period, no product is eligible for a refund. However, even after 30 days, we encourage you to contact us if you are unsatisfied with a product and so our customer service can improve your experience, which may include providing an exception to this refund policy. Conditions: Your refund is subject to the following conditions:

In order to request a refund you must contact our customer service department by phone, email, or by creating a submission through the contact us page in the bottom navigation.

In your refund request, you must indicate the specific product with which you are not satisfied and include your order number, name, and contact information, as well as the reason for your refund request.

If we accept your refund request, you will receive a credit to your original form of payment. If we are unable to credit that form of payment, your refund may not be completed. We may contact you for new payment information or provide your refund in another way, such as through your Account.